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Telesales Manager

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

In this role, you will be responsible for driving the strategic direction and professional development of Telesales department for Slovak and Czech republic. You will be leading a team of 6 Telesales representatives, gradually aiming for achievement of monthly / quarterly sales targets for the assigned portfolios. Your main tasks will be to train and coach the team, enhance their ability to "sell" the Lyreco product-service and ensure the application of commercial policies within the defined channel of customers.

Key responsibilities

To achieve the sales objectives of the Telesales channel through team coordination and, when necessary, through direct telephone contact with customers, ensuring:

  • Development of monthly turnover
  • Monitoring and management of performance indicators
  • Customer loyalty, new and reactivated customers
  • Margin
  • Effectiveness of telephone performance;

To organize periodic team meetings to share best practice and align the team

To ensure the updating of channel development trends, of competitors' activities and marketing initiatives (catalogues, promotions, etc.)

To actively lead and motivate the telesales team (incl. on-the-job training and coaching)

To ensure the Lyreco methodology is applied with continuous support for the team

To be a point of reference for problem solving and actively cooperate with other departments

Required personal profile, qualifications and skills

  • Outstanding telesales talent and experience with successful performance track, preferably in B2B
  • Preferably experienced in leading a telesales team
  • Excellent communication skills and “can do” attitude
  • Strong problem solving and negotiation skills
  • Active knowledge of English as a must
  • Hungarian or German language as an advantage
  • Proficient in MS Office, experience in SAP is an advantage