Engaging our stakeholders over the long-term in our Corporate Responsibility strategy and actions is essential to reach our sustainability goals and to support continuous improvement accross all of our activities.
We implemented an omni-channel Customer Service who strives to meet our customers' expectations. As a result of these interactions, we have identified social and environmental responsibility as one of the main concerns shared by our customers.
This is why we have developed responsible purchasing support solutions such as our environmental calculation tool, as well as dedicated times for sharing and identifying best practices during our Sustainable days and Sustainable Awards.
Lyreco Carbon Footprint Calculator
Lyreco Carbon Footprint Calculator is a tool used by all our subsidiaries to measure our direct and indirect CO2 emissions. It was established in 2010 and takes 3 scopes into account :
- Freight and consumables & materials
- Energy sources purchased and used by the company
- Any other indirect emissions
The close cooperation between MTU and Lyreco is enabling smooth processing, lean processes and sustainable products. Having this in mind, I would like to encourage everyone to do their utmost to improve sustainability in their own companies.
Purchasing manager at MTU, 2018 Lyreco Germany Sustainability Award winner
At Lyreco, we work in cooperation with our own brand suppliers through an international continuous improvement programme involving the highlight of fair practices and acceptance and respect of ethical rules. Working with us, our suppliers agree to comply with our Purchasing policy, our Code of ethics and our Audit process.
Encourage responsible practices
We continuously strive to fostering virtuous practices among our suppliers through our Suppliers' Day and awards and through our Green Products assessment methodology.
To ensure that our responsibility and sustainability standards are constantly met, we also developped a Supplier Sustainability Assessment process.
Lyreco's relationship with suppliers is based on legality, efficiency and transparency. All the more we value suppliers who are actively involved and create their own initiatives.
Lavazza, the family company, has been making excellent coffee for over 120 years. Besides high-quality product, Lavazza has been actively participating in sustainability, making the company a valuable partner. Each grain comes from local farmers with certified support. Our customers is thus sure, that with every cup of Lavazza coffee the local grower receives a fair share and is paid directly without the involvement of multinational commodity companies.
We share information about sustainability with Lyreco on regular basis and help each other progress in that area. We also work together to supply the relevant regions from the closest mills in order to minimize transport.
Director of UPM, paper supplier under the NEW FUTURE brand
Our logistics partners and suppliers
As one of the first distributors of workplace supplies across the world, we have a special responsibility to ensure that our logistics partners are in line with our environmental views. We do so by including sustainability clauses in our contracts, which allow us to develop continuous improvement projects with them, such as low-emission initiatives.
Beyond the business dimension of our partnership, working with Lyreco also supports our sustainability policy. Lyreco’s Corporate Responsibility is clearly an inspiration for the implementation of concrete actions such as the definition of Principado Code of Ethics and the development of our green fleet in Mexico.
CEO of Principado Mexico, Lyreco distributor partner since 2014
Our external trusty third parts
In the frame of our Corporate Sustainability, we work together with governments, legal authorities and certification bodies to grant our customers with an external fair point of view on our responsible policies. As an international distributor, we comply with local law in each country we are implemented in.
In terms of social and environmental responsibility, the European Union is a key leader in the definition of legal frameworks; we apply EU requirements and advices in our activities, such as in the European Product Environmental Footprint pilot phase.
NGOs and local charity programms
We commit to providing better social and environmental practices in our activities and more. Our employees are involved in local communities programms as well as in collaborative projects with social entreprises.
We also set up our own charity programme, Lyreco For Education, in partnership with the NGO Care, to help children and teenagers to access education all around the world.
Since 2010, thanks to Lyreco’s support, CARE has developed education projects in Brazil, Madagascar and now Cambodia. Our common objective is to provide better quality education to increase student enrollment over the long term. Together, we have already achieved a lot !
Corporate Partnership Director, Care France