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IT System Analysts Manager

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

IT System Analysts Team Manager will lead a team of IT System Analysts and Application Experts to support existing and new application and services which support ecommerce platforms to help the business realize their upcoming goals. You will organize the skill community, be a mentor/coach to help team members to grow.

Main Accountabilities

  • 40% of the time
    • Being Senior System Analyst or Senior Application Expert in Scrum Team to provide high quality deliverables
    • Facilitating the negotiation of requirements between Product Owner/BA’s and development team and helping PO with facilitating the requirement negotiation among multiple stakeholders
    • Creating, analyzing and validating detailed functional specifications (user stories in JIRA + knowledge base in Confluence)
    • Facilitating design sessions with the team to define the solution
    • Delivering elements of systems design, including concept models, data migration rules, business rules or other detailed deliverables
    • Identifying the current- and future-state business processes. Helping the business stakeholders envision the future and how their work will need to change to support the future
  • Remaining 60% time:
    • Hierarchically overseeing a team of System Analysts and Application Experts, implying the people management.
    • Recruiting of new talents, people administration, personal development and evaluation of the Team members.
    • Providing them coaching on both professionally as well as personally
    • Encouraging and facilitating people in the Team to continuously develop themselves, both personally and within their area of expertise, so that they remain up to date in their field of expertise
    • Management responsibility for System Analysts and Application Experts sharing passion and expert knowledge
    • Managing process improvement, providing framework for needed processes and own process improvement through successful implementation.
    • Highly proficient at identifying international market trends that may impact the way of working of IT professionals, and able to adopt and implement these trends
    • Cooperating with other Team Manager, Product Owners, Scrum Masters to agree and endorse the required principles and best practices which will be used in product teams
    • Supporting negotiations and relations with 3rd party solutions which are used in ecommerce platform

Qualifications and Skills

Personal qualification

  • Demonstrate the Lyreco values at all times. Excellence, Respect, Agility, Passion
  • Very high energy level, stress resistant with positive open mindset

Professional qualification

  • Proven track record in this role or Team Lead, preferably in an international environment
  • Management experience in getting the best out of people, when working with multiple cultures at the same time; preferably, in an Agile organization
  • Solid understanding of business analysis and business architecture methodologies and techniques and their practical application, particularly analytical thinking and problem solving
  • Strong analytical skills, ability to discover requirements underlying feature requests, recommend alternative technical and business approaches
  • Proven track record as Senior System Analysts
  • Experience with detailed and complex epics and user stories
  • Excellent communication skills
  • Experience with Agile methodologies

Professional skills & abilities

  • Good communication and influencing skills
  • Build relationships: a team player able to build and develop networks
  • Change management
  • Results oriented: Proven track-record of delivering on targets
  • Project management (organize and prioritize)
  • Analytical and creative, proactive to solve issues

Technical skills

  • Experience in system analysis of eCommerce solutions
  • Experience in UML and BPML, good experience in using tools for modelling (draw.io, Ms Visio)
  • Experience in JIRA and Confluence or similar tools for process tracking / documenting
  • Programming/Technical QA experience is a plus
  • Fluency in English—verbal and written