Improving Customer Experience in the Digital Era
Lyreco strives to provide a faster, easier and greener service experience for customers by promoting the use of electronic bill service and continuously improving the online shopping platform.
Following customers’ increasing awareness on environment protection, as well as the influence of the pandemic, customers’ acceptance on electronic services has greatly increased, and more customers have changed to use electronic bill service with 90% SME customers now using relevant service.
- Reduce carbon footprints effectively by saving paper and bills delivery
- Reduce storage and management costs with easier accesses when the relevant documents are distributed via electronic means
- - The bills can be sent to other specific emails for related staff’s perusal and follow-up
Lyreco began investing in establishing online shopping platform even before the popularity of online shopping, and continuously improving the software and hardware facilities in order to provide the best service experience. The current online shopping platform is the outcome of multiple improvements, with easier interface, better functions, and faster speed for customers to enjoy a hassle-free merchandising experience.
Online Shopping Platform
- Safe and reliable, easy to use
- Provide the latest, the most comprehensive product information and order history
- With the comparison functions and relevant consumable items for customers to chosse
- Limited time products and limited time online exclusive promotions
To further boost the usage of e-Shop, we will launch limited time online flash offer from today with endless surprise every week, please stay tuned!
Besides, our experienced e-procurement team can link up the Lyreco Punch Out catalog to customers’ specific procurement system (e.g. Ariba Commerce, Coupa, Oracle, etc.), to digitalised the ordering and delivery procedure that not only helps save paper, but also enhances accuracy and transparency.
Technological advancement is changing rapidly, Lyreco will keep up with the development and make good use of the digital technology to enhance customer experience.