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CSR governance

Risk management system and compliance

Conduct risk and compliance management programmes as an integrated part of the business

With 15 subsidiaries directly operating in 25 regions, 15 partners accompanying us on 17 additional markets, the international dimension of Lyreco business model requires a solid quality and environmental risk management system to provide reliable service to our customers.

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The United Nations Sustainable Development Goals we contribute to.


2 areas covered

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  1. Risk management organisation
  2. Risk matrix 
  3. Risk and opportunities training and awareness 

An internationally recognised certification process

To ensure a common focus on quality and environmental practice across our subsidiaries, Lyreco uses the recognised international standards ISO 9001 and ISO 14001

Health & Safety management is based on Lyreco’s guidelines referring to the ISO 45001 standard and local legislation.

In 2012, ISO 26000, the guideline for Corporate Social Responsibility, was adopted to provide structure to the sustainability journey. In addition, some countries have also chosen to obtain further certifications.

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An extended Risk Management process

Lyreco Risk Management process covers quality and environmental aspects. In 2019, in the framework of the new CSR strategy 2019-2024, Lyreco has extended it to new areas:

  • Corruption risks
  • Social risks in our internal activities
  • Cyber-criminality

Under the leadership of the Group's Chief Operating Officer, sustainability management has been fully integrated into Group Operations. Group QSS directors and regional QSS directors are responsible for implementing the Corporate Responsibility Policy.

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Fostering ethics in all our practices

Raising awareness and ensuring strict adherence to ethical business practices in all Lyreco activities, by all employees and with all our business partners is an ongoing concern.

In 2020, Lyreco has therefore strengthened its ethics and compliance management and communication process, through an extended Ethics and Compliance Committee, the nomination of a Group Compliance officer and dedicated Ethics Referents in all Lyreco subsidiaries, a reinforced Code of Ethics and Business conduct and the improvement of the “Raise your alert” system.

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Lyreco Ethics and Compliance Committee

The committee is composed of 4 permanent members:

  • Lyreco Group CEO and President of the Committee
  • Lyreco Group Chief Finance Officer
  • Lyreco Group Chief People & Culture Officer
  • Group Compliance officer and committee secretary

The Committee is responsible for overseeing ethics and compliance in the following areas:

  • Anti-Corruption
  • Fight against discrimination and harassment
  • Data protection
  • Any other ethics and compliance matters requested or referred to the Committee.

CSR guiding principles

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