Customer Service Advisor

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Job Description

Are you looking for an opportunity to begin or to further develop your career in Customer Service?

We have a new opportunity for a Customer Service Advisor to join our award-winning Customer Care department, based in our Telford Head Office, offering a highly competitive salary of up to £20,000 depending on experience.

Providing every customer superior quality and service is our number one priority and due to our on-going commitment to our customers, we are looking to expand the team to continue to offer an exceptional service.

As our Customer Service Advisor, you will take ownership for delivering customer satisfaction and generating sales and loyalty whilst dealing expertly with a wide variety of customer interactions via channels of Voice, Email and Chat.  Ensuring customer orders and queries are processed promptly, reliable and with a first contact resolution mentality, whilst upholding Lyreco Group best practice and WISE standards

You will love;

• Providing first class customer service
• The opportunity to support our customers’ purchasing decision and drive sales volumes
• Effectively liaising with colleagues across the business
• Proving your abilities to handle and resolve enquiries from customers and sales colleagues

We would love to give you;

• A competitive remuneration package
• The ability to make your reputation in B2B sales globally acknowledged (we are a $3 billion international company)
• Huge career and growth opportunities
  
  Previous experience in a Customer Service environment is desirable, but not essential. Full training will be provided to the successful applicant.

Work in a fun and lively environment with a clear and direct management team! You will be a key member of the Customer Service team. This is an incredible opportunity for an outstanding person; if you believe this is YOU, don’t hesitate to apply now!

Lyreco is proud to be an equal opportunities employer, disability confident committed and applications from all individuals are encouraged. The company also offers a structured route for progression paired with further training and development throughout your career.

Lyreco is one of the world's leading providers of Workplace Solutions across all business sectors. Ethical, forward thinking and award winning are some of the words that describe us and our long-term success is down to the fact that our customers and employees are at the heart of everything we do.