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Customer Service Representative

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Job Description

Job Description

We have a new opportunity for a Customer Care Advisor to join our award winning Customer Care department, based at our Dublin Office and offering a highly competitive basic salary of up to €22,500.

Providing every customer superior quality and service is our number one priority and due to our on-going commitment to our customers, we are looking to expand the team to continue to offer an exceptional service.

As our Customer Care Advisor you will take ownership for delivering customer satisfaction and generating sales and loyalty whilst dealing expertly with a wide variety of customer interactions via channels of Voice, Email and Chat.  Ensuring customer orders and queries are processed promptly, reliable and with a first contact resolution mentality, whilst upholding Lyreco Group best practice and WISE standards

You will love;

  • Proving your first class customer service
  • Opportunity to support our customers’ purchasing decision and drive sales volumes
  • Effectively liaising with colleagues across the business
  • Proving your abilities to handle and resolve enquiries from customers and sales colleagues

We would love to give you;

  • The ability to make your reputation in B2B sales globally acknowledged (we are a $3 billion international company)
  • Huge career and growth opportunities

Work in a fun and lively environment with a clear and direct management team! You will be a key member of the Customer Care team. This is an incredible opportunity for an outstanding person; if you believe this is YOU, don’t hesitate to apply now.

Lyreco is proud to be an equal opportunities employer, disability confident committed and applications from all individuals are encouraged. The company also offers a structured route for progression paired with further training and development throughout your career.

Lyreco is one of the world's leading providers of Workplace Solutions across all business sectors. Ethical, forward thinking and award winning are some of the words that describe us and our long-term success is down to the fact that our customers and employees are at the heart of everything we do.