Key Account Manager

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Job Description

Job Description

• Achieve the customer's monthly target both sales and margin.
• Propose and implement new business opportunity.
• Ensure and implement the customer requirement, query and other back office process.
• Initiate cross-sell and up-sell on existing customer.
• Effectively utilize and control standard of process.
• Work with the customer buyer to improve the operation effectiveness, develop category and generate the business opportunity.
• Daily follow-up sales figures vs the set sales target; tracking sell-in/sell-out on POWER BI and/or customer's B2B system.
• Make regular visits in line with the route plan to ensure effective implementation and timely solutions for in field operations problems and opportunity.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics