IT Support Supervisor

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Job Description

MAIN ACCOUNTABILITIES

• Managing IS Desktop Support
• Working closely with Lyreco's Global, MIS Communities
• Managing the use of technology throughout an organization, including its development and implementation.
• Managing the support for the computer hardware environment, telecommunication equipment, infrastructure and maintenance contracts.
• Supervising 1 helpdesk support staff

QUALIFICATIONS AND SKILLS

• University degree in information technology or equivalent
• Very good command of English skills
• Prior experience in IT support such as network, PCs, Microsoft Servers and SAP
• Experience in analysis, implementation and evaluation of IT systems and their specifications
• Well-developed interpersonal and communication skills