Team Captain Customer Service
At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.
Are you seeking a new challenge? This offer might be for you!
What does your day look like?
Lyreco Benelux is a leading distributor of office supplies, workplace solutions, and services to businesses across the Benelux region.
We are seeking a dynamic and experienced Customer Service Team Leader to join our growing team in Vottem, close to Luik. The ideal candidate will have a passion for delivering exceptional customer service and be able to motivate and inspire a team of customer service representatives.
Lead a team of customer service representatives in providing excellent customer service through phone, email and chat support
Ensure team members are meeting individual and team goals for productivity, quality and customer satisfaction
Monitor team performance and provide coaching and feedback to support team members' development
Work collaboratively with other departments to ensure customer issues are resolved in a timely and effective manner
Participate in recruitment and hiring of new team members and conduct training to onboard new hires
Identify opportunities for process improvements and implement best practices to enhance the customer experience
Who are we looking for?
Bachelor’s degree or equivalent work experience
3+ years of experience in a customer service leadership role
Strong communication and interpersonal skills
Trilingual: NL/FR/ENG
Ability to analyze data and use it to drive performance improvements
Experience in training and coaching team members
Flexibility to work in a fast-paced, constantly changing environment
Proven ability to multitask and manage priorities effectively
If you have a passion for customer service and a desire to lead a high-performing team, please submit your application for consideration
What do we offer?
A dynamic and enthusiastic working environment with a motivated and passionate team
Full-time and varied work in a well-organised and structured international company
A salary in line with the market
Competitive salary (fixed + variable bonus scheme)
smartphone and laptop
20 holidays with the possibility to acquire 7 extra days holiday
Extra-legal benefits such as meal vouchers, group and hospitality insurance
Comprehensive training package to develop you further as a member of the Lyreco family