Customer Service Officer

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

 Job Responsibilities:

• Handle, answer and follow up the phone and email enquiries from external customers in the areas of quotation, orders tracking status and special product inquiries

• Handle with customers complaints and manage order processing in a timely and professional manner

• Provide prompt and accurate information and answer enquiries for both internal and external customers proactively and professionally

• Follow up and liaise with relevant internal parties (e.g. Marketing, Logistics, Sales) to meet customers’ needs

• Handle general administrative support in CS Department

 Job Requirements:

• Form 5/DSE graduated or above

• Minimum 1 year of customer service experience preferably in B2B service industry

• Experience in call centre/ inbound sales is an asset

• Positive attitude, customer-oriented and able to work independently and multi-tasking

• Good interpersonal and communication skill

• Attentive to details, willing to learn and self-initiated

• Good command of Microsoft applications in Excel, Word, Outlook and Chinese Word Processing

• Proficient in both spoken and written English and Chinese (Cantonese)

• Short notice and immediate available will be highly preferrable