Junior Customer Service Agent

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

Junior Customer Service Agent

Your responsibilities:

• Entry of defined written orders in SAP
• Procedural handling of detection obstacles
• Creating Goods Recipients in SAP
• Processing RIO transactions in SAP
• Processing all orders in accordance with Customer Service SLAs
• Managing ad hoc requests and tasks in a timely manner as required

Our requirements:

• Bachelor/master’s degree in the field of economics/ logistics/ management of enterprises
• Communicative English (at least B1)
• Proficiency in MS Excel and other Microsoft applications
• High service orientation
• Attention to details and accuracy
• Excellent work organization
• Self-motivation and team-orientation
• Availability 40h/week

Optional:

• German language is a plus
• Knowledge of SAP system is an advantage

We offer:

• Opportunity to develop knowledge and competencies in international environment
• Support of senior colleagues
• Internal trainings
• Hybrid work (3 days at the office, 2 days at home)
• Flexible working hours (7 - 15, 8 - 16, 9 - 17)
• Modern office in Olivia Business Centre
• Benefits package which includes Multisport card, private health care and group insurance

Recruitment stages:

• HR screening with a recruiter (teams/phone call)
• Technical conversation with the manager