Proximity
People are at the heart of our business. We make sure that you receive all the support you need to create a great working environment for your employees.
With 8,000 sales advisers, customer service agents, logistics operators and delivery teams in 25 countries, Lyreco places human proximity, commitment, and expertise at the core of the customer experience.
Our geographical proximity guarantees that we understand local market needs, supporting you with tailored advice and customised products to enhance safety, well-being, productivity, and efficiency in your workplace.
Our account managers are here to support you
In order to provide you with the best possible customized support and services, we have developed a highly responsive organisation that adapts readily to each individual customer’s need.
From your dedicated Account Manager, e-commerce support team, customer service representative, and your local delivery staff, you’ll get a full team committed to delivering the best services and savings possible.
Whatever the size of your organisation, we pride ourselves on giving you the highest standard of account management in order to meet your objectives efficiently and cost effectively.
In-house customer care hubs
We know that you want to talk with someone who understands you, your culture, and your market. Someone you can trust and who can provide all the answers you need.
That’s why all our customer care hubs, wherever we operate in Europe and Asia, are in our local head office.
Local logistics and delivery teams
Last but not least, we know it’s always great to see a familiar face at your door.
In most of the countries we operate in, we employ our own local delivery
drivers who work their own individual routes so that you will have your parcel delivered by the same driver. Our Logistics and Delivery staff never fail to serve our customers.
Subject-matter experts and specialists
Many areas of the workplace environment require sharp expertise to meet complex regulations and employee needs.
Our specialist teams provide tailored advice and customised products and solutions to enable you to make the best choices for your working environment, focusing on:
- Personal Protective Equipment
- Hygiene and Cleaning
- Ergonomics, furniture, office space arrangement
- Coffee solutions, in exclusive partnership with major premium coffee brands such as Nespresso Solutions