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Senior Data Analyst (Customer & Sales Experience)

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Your missions:

Your responsibilities:

  • Performs analysis on existing customer, transactional and web data and identifies business opportunities and challenges

  • Manages full analysis cycle – from data analysis, through presenting conclusions until influencing others on the execution of new strategy in the business

  • Develops a thorough understanding of business goals and issues, interprets business needs into data and analytical requirements, and then to analytical/reporting solutions

  • Leads analytical projects supporting various areas of business (especially Customer Experience)

  • Provides recommendations for business partners based on analysed data

  • Acts as subject matter experts when it comes to KPI, data, data sources

  • Partners with business for enabling self-service analytics and reporting and provide support in getting data, creating reports

  • Supports in identifying data integrity and quality issues, ensures accuracy, completeness, and consistency of incoming data from multiple sources

  • Runs and distribute key reports to relevant stakeholders

  • Provides training on reports, data

  • Supports and trains junior Analysts

  • Provides ad-hoc support for projects and initiatives where problem-solving and/or analytical skills are needed

Our requirements:

  • 5+ year experience working in data related field, experience working as a data analyst leveraging BI would be an advantage

  • Advanced knowledge of MS Office tools (Word, Excel, PowerPoint)

  • Experience with relational databases

  • Good SQL knowledge

  • Ability to conduct research for data and reporting issues as required

  • Excellent problem-solving and analytical skills

  • Experience in presenting results and insights to various level employees

  • Experience working in a team-oriented, collaborative environment

  • Fluency in written and spoken English Key Interdependencies

  • Good interpersonal communication skills

  • Works in cross-functional teams and various level employees

  • Works with the ‘business’ to understand their project needs and resource appropriately

Nice to have:

  • Python, Hive is a plus

  • Working knowledge of POWER BI is a plus

  • VBA knowledge is a plus

Lyreco France est certifié Top Employer 2021 pour la 10ème année consécutive.