Senior Data Analyst (Customer & Sales Experience)
At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.
Your missions:
Your responsibilities:
Performs analysis on existing customer, transactional and web data and identifies business opportunities and challenges
Manages full analysis cycle – from data analysis, through presenting conclusions until influencing others on the execution of new strategy in the business
Develops a thorough understanding of business goals and issues, interprets business needs into data and analytical requirements, and then to analytical/reporting solutions
Leads analytical projects supporting various areas of business (especially Customer Experience)
Provides recommendations for business partners based on analysed data
Acts as subject matter experts when it comes to KPI, data, data sources
Partners with business for enabling self-service analytics and reporting and provide support in getting data, creating reports
Supports in identifying data integrity and quality issues, ensures accuracy, completeness, and consistency of incoming data from multiple sources
Runs and distribute key reports to relevant stakeholders
Provides training on reports, data
Supports and trains junior Analysts
Provides ad-hoc support for projects and initiatives where problem-solving and/or analytical skills are needed
Our requirements:
5+ year experience working in data related field, experience working as a data analyst leveraging BI would be an advantage
Advanced knowledge of MS Office tools (Word, Excel, PowerPoint)
Experience with relational databases
Good SQL knowledge
Ability to conduct research for data and reporting issues as required
Excellent problem-solving and analytical skills
Experience in presenting results and insights to various level employees
Experience working in a team-oriented, collaborative environment
Fluency in written and spoken English Key Interdependencies
Good interpersonal communication skills
Works in cross-functional teams and various level employees
Works with the ‘business’ to understand their project needs and resource appropriately
Nice to have:
Python, Hive is a plus
Working knowledge of POWER BI is a plus
VBA knowledge is a plus
Lyreco France est certifié Top Employer 2021 pour la 10ème année consécutive.