Application Support Specialist - Business Intelligence

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

Job Purpose

As an Application Support Specialist in BI team you will be the link between the users of reporting solutions and the BI developers. You’ll analyse questions coming from users related to reporting tools, provide support regarding reports’ functionalities, you’ll recognize issues, change requests and suggest improvements.

You will closely work with BI developers, Product Owners and reports’ users from various departments and locations.

You will test all tools before their implementation.

Main responsibilities:

• Give advice and support users in their requests related to reporting solutions

• Analyse and set priority on all user requests

• Check if the solution matches the request

• Escalate (when needed) incidents to the other IT departments and make sure that incidents are properly managed.

• Test new reporting applications and accuracy of bug corrections

• Proactively suggest changes in order to improve the system/process

• Manage communication with users

Qualifications and skills:

• Problem-solving and analytical skills

• Fluency in written and spoken English

• Knowledge of Power BI or Qlikview is a plus

• Team player, able to work effectively with various reports end users, but also to work independently (if needed), to contribute to the overall team success

• Autonomy and good organizational skills

• Curiosity and good learning ability is essential

• Ability to lead root cause investigations and analysis