ย้้อนกลับ
ตรวจสอบตำแหน่งงานล่าสุด

Inbound Call Centre Supervisor

ประกาศ 2 ปี 9 เดือน ที่แล้ว
Bangkok
CS - Customer Services
Full time
This job offer is not available to apply.

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Job Description

Main Responsibilities

  • Ensure that customer service team has excellent communication, problem solving, professional phone etiquette skills, and develop professional solutions to solve challenges from customers for achieving customer satisfaction throughout company policy.

  • Positively manage team’s performance to ensure effectiveness and efficiency of productivity are met.

  • Proactively provide supervision, guidance, and support to all team staffs and other related departments regarding operations, standardized procedures, and systems data.

  • Supervise customer service teams towards achieving goals and align your work to organizational strategies.

  • Develop customer service team and has effective development plan for each.

  • Intelligently drive, motivate, and improve team spirit in order to make CS a happy place to work.

  • Perform annual reviews, appraisals and performance management reviews for the customer service staff.

  • Recruit and train customer service staff to deliver excellent customer service.

  • To undertake such other duties as may reasonably be requested by a manager/supervisor.

Qualifications

  • Bachelor’s Degree or higher in related field.

  • Male or female who is passionate about serving excellent customer service.

  • Excellent communication skills for both verbal and nonverbal.

  • 3-5 years experienced in leading and managing team in customer service field.

  • Ability to take initiative to provide effective solutions to solve daily challenges.

  • Ability to prioritize, multi task and work well under high pressure, tight timeline and result-driven environment.

  • Ability to create trust and respect among team.

  • Proactive and positive can-do attitude.

  • Excellent interpersonal skill.

  • Experience in using Workforce, SAP, CRM, Zendesk or Genesys would be advantage.

  • Good computer skills (Ms.office especially Excel)

กลับไปที่รายการตำแหน่งงาน