Customer Service Team Leader

At Lyreco, we believe in working together for tomorrow, which means constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that values our employees and inspires them to be the best they can be and our core values of passion, excellence, respect and agility play a key part in this. Through a perfect blend of people, technology and our corporate social responsibility strategy, our future looks bright.

Job Description

We have an exciting opportunity for a Customer Service Team Leader to join our Customer Care Team, based at our Head Office in Telford.

You are passionate about delivering a best-in-class customer experience to drive loyalty and sales. You will be a natural leader, have the ability to influence others, a positive "can do" attitude and a creative thinker. The likelihood is you are established in your career as a leader, but the opportunity to grow your career has not come fast enough.

Well, here’s your chance…

We have a vacancy for Customer Service Team Leader to join our Customer Care Team to manage day to day activity and development of a team of customer care advisors, within the WISE customer care team.

You will need to demonstrate your communication abilities. You will be comfortable in performance management and managing escalated calls. You will have a strong personality; a cheeky sense of fun and social skills is a must. You will possess good analytic skills, and ability to quickly build a rapport with our customers.

You will love;

• Leading and Motivating your team
• Early responsibility and scope to use your initiative
• Proving your expertise in first class customer care
• Establishing and maintaining effective methods of communication with our customer base

We would love to give you;

• A competitive remuneration package
• The ability to make your reputation in B2B sales globally acknowledged (we are a $3 billion international company)
• Huge career and growth opportunities

Work in a fun and lively environment with a clear and direct management team! You will be a key member of the Sales team. This is an incredible opportunity for an outstanding person; if you believe this is YOU, don’t hesitate to apply now.

The company also offers a structured route of progression, paired with further training and development throughout your career with Lyreco.

Lyreco is proud to be an equal opportunities employer, disability confident committed and applications from all individuals are encouraged.