Proximity
People are at the heart of our business. We make sure that our customers receive all the support they need to provide them with expert advice, assistance and solutions.
With 8,000 sales advisers, customer services agents, logistics operators and delivery teams in 25 countries, Lyreco places human proximity, commitment and expertise at the core of customer satisfaction.
This geographical proximity is also a guarantee for meeting the specific needs of each market: global actor, local market expert.
Our account managers are here to support you
In order to provide you with the best possible customized support and services, we have developed a highly responsive organisation that adapts readily to each individual customer’s need.
From your dedicated Account Manager, e-commerce support team, customer service representative, and your local delivery staff, you’ll get a full team committed to delivering the best services and savings possible.
Whatever the size of your organisation, we pride ourselves on giving you the highest standard of account management in order to meet your objectives efficiently and cost effectively.
In-house customer care
We know you’d rather talk with someone that understands you.
That’s why all our customer care hubs, wherever we operates in Europe and Asia, are in our local head office.
In-house logistics and delivery teams
Last but not least, we know it’s great to always see a familiar face at your door.
That’s why in most of the countries we operate we employ our own local delivery drivers who work their own individual routes so you will have your parcel delivered by the same driver. Our Logistics and Delivery staff never fail to deliver.
Experts and specialists
Health & Safety, Hygine & Cleaning, Coffee room management, Ergonomics and office space arrangement, Sustainability... some areas of the workplace environment requires sharp expertise.
Lyreco expertise teams bring are at our customers' side to provide advices and tailor-made solutions on:
- Personal Protective Equipment
- Hygiene and Cleaning
- Ergonomics, Furnitures, Office space arrangement
- Coffee solutions, in exclusive partnership with major premium coffee brands such as Nespresso Business solutions