Economy
Offering outstanding quality to our customers and convincing all our clients to prefer an ever more sustainable offer, in close cooperation with our business relations.
Excelling is possible through quality products and exceptional solutions. It also means making sure that everything we do in order to please our customers is done in the most sustainable manner possible.
2 goals
- Keeping and growing excellence for our clients throughout the entire process, from order to delivery and beyond
- Encouraging all our clients to preferably purchase sustainable products
The United Nations Sustainable Development Goal we contribute to
ECONOMY: KEY INDICATORS FOR 2019
8,53
Our customer care teams perform a survey every 2 years to measure customer satisfaction.
42,6%
Ecological Products sold, based one Lyreco’s Common Range
KEY STEPS
- Close contact and efficiency in the supply chain
- Offerings suiting all applications
- E-transformation
- Develop and offer sustainable options in all product categories
- Make our products and services ready for the Circular Economy
Keeping customers satisfied through operational excellence
The Lyreco Materiality Matrix clearly pointed out that customer satisfaction is the number one priority for both our in house and external stakeholders.
The emphasis of this program lies on an in-depth approach that focuses on the client and that makes it a priority to align the best of human talent and dedication with the optimal digital solutions along the entire supply chain.
Constantly increasing the quality of our expertise and solutions
Specialists’ advice & expertise
Contiguity
DEVELOP AND OFFER SUSTAINABLE OPTIONS
In order to support our clients in purchasing environmental friendly options for their office supplies, we have launched the Lyreco Green Tree Label in 2013.
Our method of assessment has the ISO 14020 certification and comprises both
- ISO 14021: Suppliers self-claimed covering 12 environmental claims: Compostable, Degradable, Extended Lifeproducts…
- ISO 14024: Certified claimed such as Blue Angel, FSC, EU Ecolabel…
Welcome the green office!
Supporting our clients in 5 ways
In Lyreco’s e-store and catalogue a specific label, a green tree, identifies ecological products approved of by Lyreco. This icon serves as an indicator that Lyreco’s method of assessment is applied. Certified labels such as Ecolabel, FSC, PEFC are also indicated.
Our E-store eco-filter helps our clients to identify ecological options in a selection of products and to replace classic options with ‘green’ ones in the client shopping list.
Our sales team stands by to provide our clients with advice on existing ecological office supplies and certifications to help them identify the best quality ecological option that meets their workplace’s needs.
Some of our partners edit special catalogues for ecological products.
This function is available in some countries and gives our clients a real time direct and indirect Lyreco CO2 emission assessment.
THE CIRCULAR ECONOMY: COMMITTED TO ZERO-WASTE WORKPLACES
We are committed to making circular economy the number one lever from 2020 to 2025, in order to speed up the development of integrated green business alternatives for our clients.
Incorporating the circular economy into our organization enables us to meet our green objectives and offers a powerful response to our customers’ rising demand for integrated green business products, services and solutions.
